At the start of each school year, thousands of families in Loiret receive a notification asking them to sign in to ENT 45 to check a timetable, approve an information form or track academic results. The starting point for all these tasks is an EduConnect account, the French National Education system’s authentication service. Here’s how to create and activate one, and avoid the most common issues.
Phone number and administrative details: what to check before you start
Before you even open the EduConnect page, one detail can determine whether the process succeeds: the phone number registered with the school. The SMS verification code is sent to this number. If it doesn’t match the number you use, account creation will fail without a clear explanation.
In practice, the middle or high school keeps the contact details you provided on the information form at the start of the school year. An unreported change of number, transposed digits or an old number still active in the database is enough to block the process.
Have you changed providers or phone numbers since the start of the school year? Contact the school office to update your details before trying to create your account. This often-overlooked step prevents most of the failures reported by families. A detailed guide also explains how to create your ENT 45 account with EduConnect, with step-by-step instructions for each screen.
Creating a parent EduConnect account: a screen-by-screen guide
Create your account on the national EduConnect page. You don’t need login details provided by the school in advance: parents can create their own accounts.
Choose the right profile on the first screen
The home page offers two profiles: “Student” and “Legal guardian.” Select “Legal guardian” if you’re a parent or guardian. Choosing the wrong profile at this stage won’t trigger an alert, but it will take you through a process that won’t give you access to parent services.
Enter your details and verify by SMS
The next screen asks for your last name, first name and mobile phone number. These details must exactly match the information held by the school. Once you submit them, you’ll receive a temporary code by SMS.
- Enter the code in the designated field, without spaces or hyphens, within the time limit shown on screen.
- Next, choose a personal password of at least eight characters, combining letters and numbers.
- Confirm your password and submit. Your account is now created.
If the SMS hasn’t arrived after a few minutes, check that your phone isn’t blocking text messages from unknown numbers. On some models, a spam filter redirects these messages to a separate folder.
Activating a student EduConnect account in Loiret
The student process works differently. Students don’t create their own accounts: the school provides them with a username and temporary password at the start of the school year, often on a printed document.
When they sign in for the first time, students are prompted to replace the temporary password with a personal one. This activates the account. Without this step, the username remains valid, but the temporary password expires after a few weeks.
Are you a student who never received this document? The school’s student services office or your homeroom teacher can reissue your login details. You can’t retrieve them through an online form without contacting the school.
ENT 45, EduConnect and Pronote: three services not to confuse
A common cause of access issues isn’t technical: it’s confusion between the different tools. Each has a distinct role.
- EduConnect is the authentication service. It verifies your identity but doesn’t host any school content.
- ENT 45 (Mon e-collège Loiret, for example) is the digital learning environment. This is where you’ll find messages, course materials and administrative information.
- Pronote is a school management platform for grades, absences and homework. Accessing it through the ENT depends on the settings chosen by the school.
In other words, activating EduConnect doesn’t guarantee automatic access to Pronote. If your school hasn’t integrated Pronote into the ENT, you’ll need separate Pronote login details, provided separately. If you’re unsure, a quick call to the school office should clarify things.
Fixing ENT 45 sign-in issues
Forgotten passwords, locked accounts and blank pages after signing in: these issues come up every year. Here are the most common causes and how to fix them.
Forgotten or expired password
The EduConnect page has a “Forgot password” link that sends a new code to the phone number associated with your account. If your number has changed, this process won’t work: you’ll need to contact the school to reset your account.
Wrong profile selected when signing in
A parent who signs in using the “Student” profile (or vice versa) will see an empty space or an error message. Check which profile is selected on the sign-in page before trying the recovery process again.
Services unavailable after signing in successfully
If you’ve signed in successfully but some sections are still empty, the problem is rarely with your account. The services available in the ENT vary depending on each school’s settings. One school may display cafeteria information and digital textbooks, while another may not. Only the school can change these settings.
If the issue persists, gather three details before contacting support: the profile you used (parent or student), the service you’re trying to access and the exact error message displayed on screen. This information will help them process your request faster.
